Please read these terms carefully as they govern your use of our services and platform

Vendor Terms & Conditions

To access and use the services, you must register for a Robinson Empire Account LLC ("Account") by providing your full legal name, current address, phone number, a valid email address, and any other required information. Robinson Empire may reject your application for an account or cancel an existing account at our sole discretion.

You must be older than:

(i) 18 years, or
(ii) At least the age of majority in the jurisdiction where you reside and from which you use the services to open an account.

You confirm that you are receiving any services provided by Robinson Empire for business purposes and not for personal, household, or family use.

You acknowledge that Robinson Empire will use the email address you provide when opening an account or updating it, as the primary method for communication with you. Therefore, you must monitor your primary account email address, which must be capable of both sending and receiving messages.

You are responsible for keeping your password secure. Robinson Empire cannot and will not be liable for any loss or damage resulting from your failure to maintain the security of your account and password.

Robinson Empire is not a marketplace. Any contract of sale through your Robinson Empire Store is directly between you and the buyer.

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your account ("Materials").

A breach or violation of any term in the Terms of Service may result in an immediate termination of your services.

1. Account Terms

Subject to section 2.1(2):

The person signing up for the service by opening an account will be the contracting party ("Store Owner") for the purposes of our Terms of Service and will be the person authorized to use any corresponding account provided in connection with the service. You are responsible for ensuring that the store owner's name (including the legal name of the company that owns the store, if applicable) is clearly visible on the store's website.

If you are signing up for the services on behalf of your employer, your employer shall be the store owner. You must use your employer-issued email address and declare and warrant that you have the authority to bind your employer to our Terms of Service.

Your Robinson Empire Store can only be associated with one store owner. A store owner may have multiple Robinson Empire Stores. "Store" means the online store or physical retail location(s) associated with the account.

2. Account Activation - Store Owner

Based on your Robinson Empire pricing plan, you can create one or more staff accounts ("Staff Accounts"), allowing other people to access the account. With Staff Accounts, the Store Owner can set permissions and determine the level of access of Staff Accounts to specific business information (for example, you can limit Staff Account access to sales information on the Reports page or prevent Staff Accounts from changing general store settings).

The Store Owner is responsible and liable for the acts, omissions, and defaults arising from the use of Staff Accounts as if they were the Store Owner's own acts, omissions, or defaults.

Robinson Empire Accounts Payment:
Upon registration, you provide banking information needed for Robinson Empire to pay vendors. Vendors cannot create their own payment gateways such as PayPal, Apple Pay, or Google Pay on the platform. Vendors can set up weekly payment withdrawals on their portal during registration.

3. Store Owner Staff Accounts

Upon purchasing a domain name through Robinson Empire, domain registration will be preset to automatically renew each year as long as your Robinson Empire Account remains active. It is your sole responsibility to deactivate the auto-renewal function if you choose to do so.

4. Domain Names

You must read, agree, and accept all of the terms and conditions contained in these Terms of Service, including the AUP, the Privacy Policy, and, if you operate an EU-based Store, the EU Terms, before you may become a Robinson Empire User.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the services, or access to the services without the express written permission of Robinson Empire.

You shall not purchase search engine keywords, or other pay-per-click keywords (such as Google Ads), or domain names that use Robinson Empire or Robinson Empire trademarks and/or variations and misspellings thereof.

Questions about the Terms of Service should be sent to Robinson Empire Support.

5. General Conditions

We reserve the right to modify or terminate the services for any reason, without notice at any time. Not all services and features are available in every jurisdiction, and we are under no obligation to make any services or features available in any jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

We may, but have no obligation to, remove materials and suspend or terminate accounts if we determine, at our sole discretion, that the goods or services offered via a store, or the materials uploaded or posted to a store, violate our Acceptable Use Policy ("AUP") or these Terms of Service.

Verbal or written abuse of any kind (including threats of abuse or retribution) directed at any Robinson Empire customer, Robinson Empire employee, member, or officer will result in immediate account termination.

Robinson Empire does not pre-screen materials and it is in our sole discretion to refuse or remove any materials from the service, including from your store.

We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment.

In the event of a dispute regarding account ownership, we reserve the right to request documentation to determine or confirm account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government-issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc.

Robinson Empire retains the right to determine, at its sole discretion, the rightful account ownership and transfer an account to the rightful store owner.

6. Robinson Empire Rights

"Confidential Information" shall include, but shall not be limited to, any and all information associated with a party's business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses, and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary.

Robinson Empire's Confidential Information includes all information that you receive relating to us or to the services that is not known to the general public including information related to our security program and practices.

Each party agrees to use the other party's Confidential Information solely as necessary for performing its obligations under these Terms of Service. Each party agrees that it shall take all reasonable steps to prevent the duplication, disclosure, or use of any such Confidential Information.

7. Confidentiality

You expressly understand and agree that, to the extent permitted by applicable laws, Robinson Empire shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of, or inability to use, the service.

To the extent permitted by applicable laws, in no event shall Robinson Empire or our suppliers be liable for lost profits or any special, incidental, or consequential damages arising out of, or in connection with, our site, our services, or these Terms of Service.

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Robinson Empire partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service.

Your use of the services is at your sole risk. The services are provided on an "as is" and "as available" basis without any warranty or condition, express, implied, or statutory.

Robinson Empire does not warrant that the services will be uninterrupted, timely, secure, or error-free.

8. Limitation of Liability

The failure of Robinson Empire to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of the Terms of Service shall remain in full force and effect.

The Terms of Service, including the documents it incorporates by reference, constitute the entire agreement between you and Robinson Empire and govern your use of the services and your account, superseding any prior agreements between you and Robinson Empire.

9. Waiver, Severability, and Complete Agreement

We do not claim any intellectual property rights over the materials you provide to the Robinson Empire service. All materials you upload to your Robinson Empire Store remain yours. You can remove your Robinson Empire Store at any time by deleting your account.

By uploading materials, you agree:

• To allow other internet users to view the materials you post publicly to your store;
• To allow Robinson Empire to store, and in the case of materials you post publicly, display and use your materials;
• That Robinson Empire can, at any time, review and delete all the materials submitted to its service, although Robinson Empire is not obligated to do so.

You retain ownership over all materials that you upload to the store; however, by making your store public, you agree to allow others to view materials that you post publicly to your store. You are responsible for compliance of the materials with any applicable laws or regulations.

Robinson Empire shall have the non-exclusive right and license to use the names, trademarks, service marks, and logos associated with your store to promote the service.

10. Intellectual Property and Customer Content

You may cancel your account and terminate the Terms of Service at any time by contacting Robinson Empire Support and following the specific instructions indicated to you in Robinson Empire's response.

Upon termination of the services by either party for any reason:

• Robinson Empire will cease providing you with the services, and you will no longer be able to access your account;
• Unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any fees, pro-rata or otherwise;
• Any outstanding balance owed to Robinson Empire for your use of the services through the effective date of such termination will immediately become due and payable in full;
• Your store website will be taken offline.

If you purchased a domain name through Robinson Empire, upon cancellation your domain will no longer be automatically renewed.

Fraud:
Without limiting any other remedies, Robinson Empire may suspend or terminate your account if we suspect that you have engaged in fraudulent activity in connection with your use of the services.

11. Cancellation and Termination

Vendors are responsible for their own shipping and handling. We shall provide no warehouses or storage facilities to vendors. Robinson Empire handles all payments made by customers in the shopping cart, then the vendor portal is set for vendors to withdraw payments on a weekly basis. All vendors are responsible for sending their products in a timely manner. We will monitor vendor ratings and customer complaints to make a decision about the vendor account.

Vendors are prohibited from setting their own payment system through a third-party provider on Robinson Empire. The portal is set to pay vendors on a weekly basis. After the product is shipped and meets customer satisfaction, then the funds will be released to the vendor account for withdrawal.

Customers have two weeks to file a dispute. If the customer is unhappy or unsatisfied with the product, then the customer can set up a ticket for dispute. Until both parties reach a resolution regarding that ticket, the vendor will not receive any payment. Both parties have 10 business days to resolve the ticket. If, after 10 business days, the ticket remains unresolved, Robinson Empire reserves the right to reach its own resolution.

12. Vendor Relationship with Robinson Empire

Robinson Empire charges the vendors the following rates:

• 4% for items from $0.99 to $49.99
• 11% for items from $50.00 and higher

These rates are applied to the total sale amount including shipping and handling fees.